Refund policy

At Cardlegacy, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund subject to the conditions outlined below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.

Trading cards, booster packs, boxes, and other sealed collectible products must remain factory sealed and unopened to qualify for a return.

Non-Returnable Items

Opened, used, altered, or tampered-with collectible products may not be eligible for return.

Items damaged after delivery due to customer handling and products marked as final sale may also be excluded from our return policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at admin@cardlegacy.shop as soon as possible.

Please include your order number and clear photos of the item and the product barcode so we can review the issue and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind or other reasons not caused by Cardlegacy.

If an item is defective, damaged during shipping, or incorrectly shipped, we will review the situation and may cover the applicable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 2–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or an item damaged during shipping.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or shipped.

How to Request a Return

To request a return or refund, please contact us with your order number, reason for the return, and any relevant photos.

Cardlegacy
8321 Stonycreek
Dallas, TX 75228
United States

Email: admin@cardlegacy.shop

Cardlegacy reserves the right to refuse a return or refund if the item does not meet the conditions outlined in this policy or if the applicable return period has expired.