FAQ's

What products does Cardlegacy sell?

Cardlegacy offers trading cards, collectibles, and related products for collectors and enthusiasts. Please check individual product listings for specific product details.

Are your products authentic?

We aim to provide authentic trading card and collectible products. Product information and relevant details are provided on each product listing.

Are sealed products factory sealed?

When a product is listed as sealed, it is supplied in its original packaging. Sealed collectible products must remain unopened and in their original condition to qualify for a return.

How long does shipping take?

For domestic orders, estimated delivery is 7–10 business days.

For international orders, estimated delivery is 11–15 business days.

These are estimated delivery times and may vary due to carrier delays, holidays, customs, weather, or other circumstances beyond our control.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or shipped.

Can I return my order?

Eligible items may be returned within 30 days of receiving your order. Items must be unused, unopened, and in their original condition and packaging.

Sealed trading card products must remain factory sealed and unopened to qualify for a return.

What if I receive a damaged or incorrect item?

Please contact us at admin@cardlegacy.shop as soon as possible. Include your order number and clear photos of the item and product barcode so we can review the issue and assist you.

What if my package shows as delivered but I cannot find it?

Please first check with household members, neighbors, and your local delivery carrier or facility. If you still cannot locate the package, contact us so we can help investigate the shipment.

Are international customers responsible for customs fees?

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities. These charges are generally not included in the product or shipping price.

How can I contact Cardlegacy?

You can contact us using the information below:

Cardlegacy
8321 Stonycreek
Dallas, TX 75228
United States

Email: admin@cardlegacy.shop